Case

UPS CASE:

1. How does the DIAD help drivers deliver packages?

The package flow technology does not stop working until the vehicle is loaded, then it is delivered to the customer locations, The Diad helps to deliver the packages with efficiency, all drivers carry it on their trucks.

In the device, the driver has completed, customized and detailed information about the number of packages, location, shelf locations, alerts and other details. In some cases, the delivery route has to be changed, Then, the Dispatchers can download information directly to the drivers. DID is an indispensable tool for the drivers it help to build strong one to one relationship with customers.

2. What improvements were made in the DIAD V?

Screen with illumination

The clarity of the signature and how well it writes

Reduced size and weight., better to handle, palm in their hand, can be used with one finger.

It makes more efficient their job.

The weight is better now lighter, easier only a pound and a half instead the old one with 5 pounds.

With less buttons, direct functions or keys.

Performance of the scanner. It has a powerful and quick scanner than can read the codes efficiently.

New Hardware.

Navigation.

3. How many times are packages handled by humans once they reach Worldport? Why is this important?

The WorldPort is the largest automated package handling facility in the world, it can sort 400.000 packages an hour.

4.What are “end of runway” facilities?

In this part UPS Receive, pick, pack and ship the goods the same day as early as 8:30 the next morning.

5. What kinds of information technologies do you see being used by UPS in this video?

They use cutting edge technology as flight planning, fuel conservation technologies, new planes designed to hold more packages, World port center, scanners, DIAD, Tracking, connected with client by platforms, automated scanners, singulated flow, global operation center, traffic managers, operations automated, weather analysts.

6. Why doesn’t UPS use much more powerful and smaller smartphones like the iPhone or Android?

Because the smartphones like the iPhone or android are not designed or created for this type of business. UPS use other devices according to logistics with automated lines, delivery and tracking technologies.

7. How does UPS’s investment in IT help it achieve the strategic business objectives described in Chapter 1?

The investment in IT helped UPS due to the new era of technology, the evolution of the internet, and the people using it. The E- commerce has growth exponentially and the companies have to evolve at the same time that market does.

UPS Invested in a technological, efficient and customized service, where people can send packages rapidly in the same day or maximum the next, to different parts of the country and in the world, these packages can be tracked with a number in real time.

With the world port the volume of deliveries have increase according to the demand, then, the main reason Ups is successful now, they knew how to invest and how to focused the business.

8. Why does UPS serve as an example of a “Digital firm” as described in Chapter 1?

Because the core business processes are accomplished through digital networks, the key corporate assets are managed digitally also the business relationship are digitally enabled and mediated.