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1. How does the DIAD help drivers deliver packages?

 

• The GPS features will help the drivers with real-time navigation. DIAD will tell them the best route. And it will help to have all the drivers located at any time.

• Camera, when it is enabled, will let them take a picture to document proof of delivery.

• It reads the barcodes faster and easier than before.

 

2. What improvements were made in the DIAD V?

 

It's lighter, smaller, it runs apps much faster. It has a camera, GPS and a touchscreen.

 

3. How many times are packages handled by humans once they reach Worldport? Why is this important?

 

 We need twice, include arrival and departure. Because this way can Maintain the integrity of the package.

 

4. What are “end of runway” facilities?

 

They are facilities which are located in an airport so UPS can offer fast delivery services. Such as UPS Worldport air hub at Louisville International Airport, it supports end-of-runway express service by allowing packages to be inserted into the Worldport air operations as late as 1:30 a.m. They receive pick pack and ship goods the same day for delivery as early as 8:30 a.m. the next morning, which means they can offer the ultimate customer service for late-night orders the capabilities of UPS and the commitment of their employees are unparalleled and that extends to their commitment to the environment.

 

5. What kinds of information technologies do you see being used by UPS in this video?

 

• Automated scanners trays and containers;

• Global operations centre;

• UPS Worldport Airhub in Louisville;

• Information systems technology

• Highly automated system collection boxes

 

6. Why doesn’t UPS use much more powerful and smaller smartphones like the iPhone or Android?

 

Because UPS  puts the devices through a gauntlet of tests like drops from six feet, heat, cold, and torrential rain that would kill most smartphones.

 

7. How does UPS’s investment in IT help it achieve the strategic business objectives described in Chapter 1?

 

By enhancing the Delivery Information Acquisition Device DIAD, because it connects the drivers to UPS central systems for tracking and delivering packages. Nowadays the new DIAD V performs all the functions of the previous models, but adds additional functionality, better hardware and software, resulting in an ergonomically superior fit for drivers, as well as advances in productivity. For customers, the DIAD platform ensures their packages are tracked in real time from pickup to delivery.

 

 

8. Why does UPS serve as an example of a “Digital firm” as described in Chapter 1?

 

Because UPS uses IT technology to  increase productivity and operational cost efficiencies.